Privacy Policy

Our Commitment to Your Privacy

At Acunumity, your trust means everything to us. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and how you can control it.

1. Who We Are

Acumunity is an acupuncture clinic located in Reservoir, Victoria, Australia. For the purposes of this policy, "we," "us," and "our" refer to Acumunity.

You can reach us at:

Email: acumunity.melbourne@gmail.com
Address: 22 Gellibrand Cres, Reservoir VIC 3073
Phone: 0466 958 935

2. Information We Collect

We only collect what we genuinely need to provide you with a great experience.

Information you give us directly:

• Name, email address, and phone number when you create an account or book a session

• Health or injury notes you share with us before a session

• Messages you send us via our contact form or email

Information collected automatically:

• Browser type, IP address, and pages visited when you use our website

• Our site's built-in analytics do not track, collect, or store personal identifiers or use browser cookies

3. How We Use Your Information

We use your information only for the following purposes:

• Bookings & scheduling — to confirm your sessions and send reminders

• Communication — to respond to your enquiries and send updates about the clinic

• Service improvement — to understand how our website is used and make it better

• Legal obligations — to comply with applicable Australian and Victorian laws

We will never sell your personal information to third parties.

4. How We Store & Protect Your Data

Your information is stored securely using industry-standard encryption. We retain your personal data only for as long as necessary to provide our services or as required by law. Payment information is processed through a secure third-party provider, Halaxy, and is never stored directly on our servers. Our analytics do not use cookies or collect persistent personal user identifiers, meaning the lightweight metrics tracked (such as pageviews and unique visitors over a 1-day window) do not store identifiable personal data.

5. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your data only in the following limited circumstances:

• With trusted service providers (e.g., booking platforms, payment processors) who assist in running our clinic, and who are bound by confidentiality agreements

• If required by law or legal process

• To protect the safety of our clients, staff, or the public

6. Your Rights

You have the right to:

• Access the personal information we hold about you

• Correct any inaccurate or incomplete information

• Request deletion of your personal data, where legally permitted

• Withdraw consent for marketing emails at any time by clicking "unsubscribe" in any email we send

• Ask questions about how your data is being used

To exercise any of these rights, email us at: acumunity.melbourne@gmail.com

7. Third-Party Links

Our website may contain links to third-party websites (such as Instagram or Facebook). We are not responsible for the privacy practices of those sites and encourage you to review their own policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this page periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, we'd love to hear from you.

Acumunity
acumunity.melbourne@gmail.com